Shipping & returns

Orders are packed and dispatched from our own facility in Sweden, usually within 1–2 business days. Orders placed on weekends or public holidays are dispatched the next business day.

You receive a confirmation with tracking as soon as the parcel leaves us.

Sweden: 1–3 business days. Nordics: 2–5 business days. Rest of EU: 3–8 business days.

Shipping is calculated at checkout based on destination and weight. Delivery times are estimates provided by the carrier and are not guaranteed.

As a consumer within the EU you have a statutory right of withdrawal for 14 days from the day you receive your order. To use it, notify us at hello@sorada.se before the period ends.

Return the goods within 14 days of your notice, unused and in essentially unchanged condition, with the seal and packaging intact. Products that are sealed for hygiene reasons cannot be returned once the seal is broken.

You pay the cost of the return shipment. We refund the purchase amount, including standard outbound shipping, within 14 days of receiving the returned goods.

If a product is damaged, incorrect or faulty, contact us at hello@sorada.se within a reasonable time, and no later than three years from delivery. Include your order number and a photograph.

For an approved complaint we cover the return shipping and send a replacement or refund the full amount.

Parcels that are not collected and are returned to us are charged the actual return cost. Contact us and we will arrange a new delivery or a refund of the remaining amount.

Sorada (Sofie Raddatz)

Org. nr 559XXX-XXXX

Sweden

Email: hello@sorada.se